Technical Support Agent

Technical Support Agent


Do you enjoy interacting with people on technical matters?

Do you get a deep sense of satisfaction when solving technical problems?

Are you passionate about making a difference to customers?


If so then we’d love you to become part of the team at Sure.

Delivering best-in-class customer experience is our company mission, so as the first line of customer support our Technical Support Agents are at the very heart of our business.


The successful applicant will

• Put the customer first at all times, having had experience working in a customer facing role

• Have strong technical knowledge to support broadband, mobile and home phone, with an appreciation of PC   software skills, hardware skills, networking and IT functionality

• Answer and resolve customer queries in a professional and friendly manner

• Focus on first call resolution using strong analytical skills for problem solving

• Have excellent telephone manner and listening skills to provide top-class service

• Have good communications skills, both verbal and written in dealing with a varied customer base.


The opportunity is full time working on a shift rota basis covering daytime, evenings, weekends and bank holidays.

You’ll be joining the Awards for Achievements, Employer of the Year with a competitive salary, fantastic long-term and diverse career opportunities, as well as great staff benefits including participation in a bonus scheme, healthcare and company pension.

To apply send your CV to by 21st June 2017.

Due to the nature of this position, the postholder must hold a satisfactory Basic Police Disclosure.


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