Service Desk technician

Contact Name: Steve Vowles
Contact Email: info@fultura.net
Contact Telephone: 710047
Job Type: Permanent

Service Desk Technician Fultura is a small group of consultants who support a wide variety of clients in Networking, Security, Virtualisation, Private Cloud hosting, and general support. We are currently looking for a Service Desk technician to join our small but busy team. About the Role We require a Service Desk Technician to be the first point of contact for our clients. You will handle 1st and 2nd Line support requests, log calls in our Service Desk system and be actively involved from initial call logging all the way through to call resolution. Where required you will escalate incidents to our 3rd Line Consultants. You will be helping to undertake purchasing, dealing with suppliers and assisting in running our Guernsey office. Our consultants will be on hand to assist you, and to ensure you develop and learn new skills and increase your knowledge across the IT industry. You may be required to visit clients on site, either assisting our Consultants or using your own initiative to resolve client incidents. You will also be assisting our Consultants in technical builds, design and installation of a wide variety of hardware and projects. What are we looking for? Our ideal candidate would be a person with 2 – 3 years of IT experience in a Service Desk or 1st\2nd line support role. You will need a good working knowledge of Windows Desktop environments, Windows Server Infrastructure and Active Directory, some Networking and Firewall knowledge would be beneficial. We need someone who is: • Methodical and able to logically troubleshoot issues. • Able to work under pressure and to tight deadlines. • Approachable with good customer service skills. • A good communicator both verbally and written. The candidate should have as a minimum an entry level professional IT qualification or equivalent experience. There will be opportunities for the right candidate to study and undertake professional qualifications within this role. In return this role attracts a completive salary and offers the right candidate the opportunity to develop their IT career. For further information please contact Steve Vowles, Managing Director on 710047, or by e-mail to the address below. To apply please send your CV with a covering letter to info@fultura.net 

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