Customer Support Agent
Are you passionate about delivering an amazing customer experience? Do you love helping people get the answers they need? Do you thrive in a fast-paced, busy environment? If so then we’d love you to become part of the team at Sure on a part time basis working 17 hours per week.
Delivering best-in-class customer experience is our company mission, so as the first line of customer support our officers are at the very heart of our business.The successful applicant will:
• put the customer first at all times, having had experience working in a customer facing role
• be ready to undertake training to develop the technical knowledge to support broadband, mobile and home phone
• Have excellent IT and computer skills • answer and resolve customer queries in a professional and friendly manner
• focus on first call resolution using strong analytical skills for problem solving
• have excellent telephone manner and listening skills to provide top-class service
• have good communications skills, both verbal and written in dealing with a varied customer base.
The opportunity is part time working on a shift rota basis covering daytime, evenings, Saturdays and some bank holidays. You’ll be joining a large company offering a competitive salary, fantastic long-term and diverse career opportunities, as well as great staff benefits including participation in a bonus scheme, healthcare and company pension.
To apply send your CV to recruitment@sure.com by 15th January 2021.
Due to the nature of this position, the postholder must hold a satisfactory Basic Police Disclosure.
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