Job Reference: 31513
Job Type: Permanent Vacancy
Job Location: Guernsey

Our client is seeking a Customer Service Advisor to join their Customer Experience team, based in Guernsey or the Isle of Man. This is a full-time role, with a requirement to work 37 hours per week. The role involves providing efficient and professional support to customers via phone and online channels, handling queries, faults, and service requests. The ideal candidate will be committed to delivering an excellent customer experience, ensuring that every interaction is friendly, welcoming, and effective. This role includes flexible working hours, with shifts covering evenings, weekends, and bank holidays on a rota basis. Click here to read more.   Job Duties: Act as a single point of contact for customers through both inbound and outbound calls and online channels. Support customers with a range of issues, offering technical and general advice, as well as service and sales support. Provide clear and accurate information about products and services, including Fibre, broadband, mobile, and other offers. Promote products and services actively to enhance sales and retain customers. Ensure all customer interactions are completed successfully, providing clear next steps for the customer where necessary. Record, analyse, and diagnose customer issues, aiming for first-call resolution when possible, and following the correct procedures for further action. Accurately complete order requests to ensure swift action by other departments. Carry out routine administration tasks, including customer registrations, data input, and maintaining customer data in internal systems. Embody the company values, striving to make each customer interaction an opportunity to build and strengthen relationships. Notify engineering and product teams of any significant customer issues in a timely manner. Adhere to regulatory rules, data protection laws, and health and safety policies relevant to the role. Undertake security awareness training and comply with information security responsibilities, including incident reporting.   Job Requirements: A passion for delivering customer-focused outcomes, with high levels of empathy and experience in a customer-facing role. Excellent telephone manner and listening skills. Strong communication skills, both verbal and written, with the ability to simplify complex information. Self-motivated, with a drive to take ownership of customer issues through to resolution. Ability to work independently or as part of a team, with strong relationship-building skills. Willingness to work flexible hours, including outside of normal working hours, to support customer needs. Well-organised and detail-oriented, with a commitment to producing high-quality work. Interest in current and emerging technology trends. Professional appearance, reflecting the company’s high standards of customer care. Experience in a technical role. Sales experience. Quick to learn new skills and technologies. Knowledge of the telecommunications market. Ability to use initiative to solve a wide range of problems. Positive and resilient attitude towards work. Ability to remain calm under pressure.   What You’ll Love:You’ll join a customer-focused team that values providing a seamless experience to every customer. The role offers an opportunity to work in a supportive environment that encourages professional growth. You will gain valuable experience in the telecommunications industry and have the chance to work with innovative products and services. Flexible working arrangements and the opportunity to be part of a dynamic team make this role a great fit for those passionate about customer service. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here  

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