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guernsey@ap-technical.com
AP Technical has a team of dedicated recruitment consultants with specialised knowledge and an in-depth understanding of technical requirements coupled with a proven track record in placing technical specialists at all levels of business in both the commercial and the financial marketplace. This specialised service is backed up by our experience as AP Group, which was formed in 1990. Now one of the world's largest offshore recruitment consultancies, with offices in six locations and operating in over 40 jurisdictions worldwide.
Back to ResultsA leading telecoms solutions provider to consumer and corporate customers is looking to hire a Professional Services Engineer – Unified Communications.
Based in Guernsey, and reporting directly to the Application Support Manager, the successful candidate will be responsible for supporting and implementing solutions based around communication and collaboration systems, predominantly Mitel, Session Border Controllers, Cloud Voice and Teams Connect. Work with a wider team of customer-focused professionals who are committed to delivering excellent solutions and in-life customer experience. You’ll demonstrate strong technical competence through engaging in technology decision-making discussions. Apply your technical knowledge in collaboration with the professional services consultants to advise clients on accurate governance to ensure stability and to enable them to evolve their environments to support changing business requirements. Be part of the Professional Services and B2B Operations engineering team. Be responsible for providing implementation, support and design assistance for enterprise client projects. Be closely aligned with the Professional Services Consultants to deliver an end-to-end service for our client’s customers. Have the opportunity to provide subject matter expertise on technical solutions and act as a technical point of contact for implementation projects and in-life service delivery. Be responsible for identifying, developing and assisting with the implementation of services to drive new revenue and achieve targets within the enterprise market. You will support our client’s drive to lead digital transformation within customer organisations. Implement and support customers in their drive to adopt new technologies that enable a dynamic workforce through modern, unified communications and technological solutions, addressing customer satisfaction, financials, administration and training. In addition, the understanding of and complying with applicable rules, regulations and legislations is required.
To be suitable for this role, you will hold a satisfactory Basic Police Disclosure. A sound and solid understanding of telecommunications and application delivery methodologies. A clear understanding and experience of working with SIP and VoIP systems. A qualification in one or more of the following: SIP School Certified Associate (SSCA), Ribbon SBCE20 Edge Support & Implementation, Microsoft MS700 – Teams Administrator Associate, Microsoft AZ900 – Azure Fundamentals, Mitel Certified Associate – Communications (MiVoice Business) and/or Unified Communications and Collaboration. Three to seven years of experience in a similar role. Extensive product knowledge covering Mitel, Ribbon and other industry standard solutions including SIP trunking. Demonstrated ability to effectively communicate by phone, in person or in writing. Experience of Microsoft voice products. Experience of SIP messaging and protocols. Show initiative and be able to act independently to resolve problems. Demonstrate high levels of accuracy with excellent time management and organisational skills. Experience in customer relationship excellence with the confidence and presence to successfully discuss with and advise customers. Demonstrated ability to achieve successful outcomes in handling difficult situations and work with customers at all levels.
If this role interests you please contact Vib Purohit, AP Executive Executive Technology Consultant on +44 7814 092 441 or vibhuti.purohit@ap-technical.com
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