Job Reference: 31626
Job Type: Permanent Vacancy
Job Location: Guernsey

Our client is seeking a Collections Advisor to manage customer communications related to outstanding debts, assisting with payment arrangements and offering guidance on payment options. This full-time role involves updating customer information, assessing disconnection needs as a last resort, and providing support for vulnerable customers. Additionally, the Collections Advisor will be responsible for financial reporting tasks, including meter readings, daily takings, and generating statistics on customer visits and disconnections. Effective management of relationships with external partners and other key stakeholders, as well as compliance with health and safety standards, is essential to the role. Click here to read more Job Duties:  Communicate with customers via various channels to address outstanding debts and negotiate payment plans Implement and enforce payment plans to achieve debt resolution Provide advice and guidance on payment methods and options Prepare template letters for customers in arrears Maintain up-to-date customer records in the computer system daily Assess and make decisions regarding gas disconnections when necessary Conduct property visits for gas disconnection, as required Offer support to vulnerable customers during the debt resolution process Record meter readings accurately and enter them into the billing system Maintain and set up coin-metered gas installations Compile daily financial reports and customer contact summaries Produce weekly and monthly statistics on customer visits, disconnections, and reconnections Identify areas for performance and productivity improvement within debt collection Support the management of the Debt and Enforcement Plan process Build effective working relationships with meter readers, departments, and external entities, including courts and regulatory bodies Maintain key relationships with external entities across multiple jurisdictions, such as The Office of Fair Trading and estate agents Contribute to performance reviews and ensure Key Performance Indicators (KPIs) are met Prioritise health and safety by reporting risks and near-misses promptly Undertake additional duties as required by senior management, including back-office administrative support   Job Requirements:  Effective communication skills, both verbal and written Experience in managing and enforcing payment plans Strong organisational skills with an ability to manage priorities Capability to assess situations regarding gas disconnections Commitment to supporting vulnerable customers throughout the debt collection process Proficiency in recording accurate meter readings and general data entry Ability to establish and maintain effective relationships with various stakeholders Compliance with health and safety standards Possession of a full clean manual driving licence Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.) Flexibility and willingness to undertake additional duties as needed   What You’ll Love:Our client values dedication to high-quality customer service and offers an environment supportive of professional growth. The company is committed to promoting a healthy workplace with robust health and safety standards, ensuring employees feel valued in their contributions. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here  

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