01481 722817
team@itchyfeet.gg
Itchyfeet Recruitment Agency is one of the largest financial and commercial recruitment agencies in the Channel Islands. We have developed a successful reputation from our professionalism and excellent client servicing. We offer our clients a cost-effective financial recruitment and payroll solution.
Back to ResultsOur client is seeking a Customer Support Administrator to provide comprehensive support across Sales, Customer Services, and Front of House duties as part of the Customer Support Team. This permanent role will involve building and sustaining relationships with motor dealers and broker partners, managing proposals, and ensuring business parameters are met. With a high level of customer service focus, this role requires a proactive, self-motivated individual with strong organisational and communication skills to support various administrative duties. Click here to read more Job Duties: Ensure all duties adhere to company standards, policies, and procedures Perform general office administration, including fee collection and banking of received funds Handle customer complaints and general inquiries Process customer proposals, recommending them based on company guidelines Liaise with motor dealers and broker partners regarding proposal outcomes Process required documents for payouts and ensure database checks are compliant Maintain accurate notes and rationale in the proposal system, in line with audit and company standards Adhere to governance, compliance, and regulatory reporting requirements Job Requirements: Excellent customer service skills and a customer-focused approach Experience working within a structured process Proficient IT skills (MS Word, Excel, Outlook) Ability to work effectively as part of a team Demonstrable enthusiasm and a commitment to learning Knowledge of compliance, data protection, and anti-money laundering regulations Previous experience in lending and/or underwriting roles GCSE-level education (5 x A-C) or equivalent What You’ll Love:Our client offers a supportive and collaborative environment where you will have the opportunity to make a meaningful impact on customer service and operations. With a focus on excellence and ongoing professional development, you will enjoy a role that fosters learning, growth, and engagement with a diverse range of partners. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
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