Job Reference: 31981
Job Type: Temporary Vacancy
Job Location: Guernsey

Our client is seeking a detail-oriented Temporary Customer Contact and Data Administrator until the 31/12/2025 to provide essential administrative support to their Operations team. The role primarily focuses on managing client information, performing client due diligence, and ensuring requests are processed accurately and in line with service level agreements. The position requires client interaction, including video calls for certification, and support for various operational and periodic review tasks. This role offers an opportunity to contribute to continuous improvement initiatives and to enhance processes and procedures within a dynamic environment. Click here to read more   Job Duties: Process and review client information and CDD documentation with accuracy. Conduct client contact via email, telephone, and video calls to gather required information or perform certification. Monitor customer risk profiles and escalate changes to management as necessary. Maintain and enhance operational processes and procedures to improve efficiencies. Provide support for customer complaints and investigations to obtain additional information. Participate in and support project-related activities, including system testing and development. Prepare and manage timely operational reports and maintain accurate records. Perform ad hoc World-Check screening and Google searches as required. Collaborate with colleagues in multiple regions to deliver effective operational support. Assist the Periodic Review and Customer Service teams with client contact tasks.   Job Requirements: 1–2 years’ experience in a customer contact or operational role within the finance industry. Proficiency in Microsoft Excel, Word, and PowerPoint, with a strong aptitude for using customer data systems. Strong attention to detail and proven ability to handle high volumes of work with accuracy. Effective time management, organisational, and prioritisation skills. Self-starter with a continuous improvement mindset and ability to adapt to new systems and procedures. Excellent communication and problem-solving skills. Professional approach with the ability to establish and maintain strong relationships at all levels. Understanding of Client Due Diligence (CDD) and anti-money laundering requirements is desirable.   What You’ll Love:Our client fosters a supportive and collaborative work environment that values innovation and continuous improvement. You will be part of a team that focuses on operational excellence and provides opportunities for professional development. The role offers exposure to a wide range of operational activities, allowing you to build your skills and contribute meaningfully to the organisation's success. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here  

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