Job Reference: 31980
Job Type: Permanent Vacancy
Job Location: Guernsey

Our client is seeking a detail-oriented and proactive Claims Administrator to join their team on a permanent basis. Reporting to the Claims Manager or Associate, the role involves providing full administrative support to the Claims team. The successful candidate will process client communications, prepare reports, liaise with medical professionals, and ensure compliance with company policies and regulations. This role plays a critical part in delivering high-quality claims administration service across group risk schemes, including life, critical illness, and income protection/disability claims, for both Irish and international policies. Click here to read more   Job Duties: Provide prompt and accurate communication to brokers, clients, members, claimants, and medical professionals via telephone and email. Maintain and strengthen relationships with internal departments such as Sales, Pricing, Finance, Claims, Underwriting, and Marketing. Act as the first point of contact for escalations, queries, complaints, and reporting, ensuring all issues are addressed promptly. Process claims administration tasks efficiently, adhering to best practices and regulatory requirements. Coordinate with external partners, such as reinsurers, medical professionals, investigation service providers, and payroll departments, to ensure smooth claims processing. Prepare and run payroll reports for claims expenses, ensuring accuracy and timeliness. Compile and provide daily, weekly, and monthly claims reports to relevant stakeholders. Monitor and assess the performance of external consultants and provide feedback to the Head of Claims and Technical Claims Manager. Maintain accurate claims databases and logs while ensuring adherence to all operational risk management processes.   Job Requirements: A business-related degree is essential. Previous experience in an office-based environment is required. Proficiency in Excel and Word, with strong IT skills overall. Excellent analytical and numeracy skills. Solid organisational skills with the ability to manage multiple priorities in a fast-paced environment. Strong communication and relationship management skills. A commitment to professional development, with an openness to pursuing industry qualifications such as the DLDC Diploma (III) or QFA (LIA). Knowledge of fiscal, legal, and regulatory obligations, including GDPR and CPC compliance.   What You’ll Love:Our client offers an engaging and dynamic workplace where attention to detail and excellence in service delivery are highly valued. You will collaborate with a diverse range of professionals, both internally and externally, gaining experience in the administration of group risk claims. The company supports ongoing professional development, providing opportunities for growth and career advancement. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here  

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