Job Reference: 32133
Job Type: Permanent Vacancy
Job Location: Guernsey

Our client is seeking a Customer Service Advisor to provide efficient and professional support to customers over the phone or online. This full-time position involves working 37 hours per week, including evenings, weekends, and bank holidays on a rota basis. You will handle a range of customer queries, faults, and requests for service, striving to deliver an excellent customer experience.    Job Duties: Serve as a single point of contact for customers via inbound and outbound calls and online channels. Provide end-to-end support for technical and general customer queries, service issues, and sales inquiries. Offer clear, articulate advice about the client’s products and services, including fibre, broadband, mobile, and other ancillary offerings. Promote products and services actively to enhance sales and prioritise customer retention. Ensure successful completion of customer interactions or clearly communicate next steps to build customer confidence. Record, interrogate, and diagnose customer issues and faults, implementing procedures to provide solutions. Complete order requests accurately to enable timely action from other departments. Perform routine administrative tasks, such as customer registrations, data input, and reporting. Uphold the organisation’s values and strengthen customer relationships through every interaction. Proactively inform relevant teams about major customer-affecting issues as they arise. Comply with all regulatory, data protection, and health and safety responsibilities.   Job Requirements: Passion for putting the customer first and achieving customer-focused outcomes. Superb telephone manner, listening skills, and empathy. Excellent communication skills with the ability to simplify complex information. Self-motivated and driven to resolve customer issues to completion. Strong relationship skills, with the ability to work independently or as part of a team. Willingness to work flexible hours, including shifts outside standard working times. Well-organised, methodical, and committed to producing accurate, high-quality work. Interest in current and emerging technologies. Professional appearance and ability to promote high standards of customer care. Experience in a technical or sales role. Quick learner, eager to develop new skills and understand new technologies. Appreciation of the telecommunications market and customer needs. Proactive problem-solving skills and initiative. Calm and optimistic approach to work, even under pressure.   What You’ll Love:Our client values teamwork, customer satisfaction, and a passion for technology. This role offers an opportunity to grow within a supportive, community-focused organisation. You will gain experience in a dynamic environment, contributing to a company dedicated to reliability, sustainability, and high standards of customer care. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here  

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