Job Reference: 32103
Job Type: Permanent Vacancy
Job Location: Guernsey

Our client is seeking an experienced and proactive Retail Manager to oversee the day-to-day operations of their boutique in St. Peter Port and manage the online store. This full-time position involves leading a dynamic team, driving sales, and maintaining exceptional customer service standards. The successful candidate will play a pivotal role in delivering a high-quality shopping experience and ensuring the store’s smooth running, including visual merchandising, marketing, and staff management.    Job Duties: Achieve and exceed sales targets set by the Director, implementing sales promotions and strategies. Develop and execute marketing plans, including email newsletters, posters, and social media campaigns to enhance brand visibility. Maintain high standards of visual merchandising and boutique presentation. Manage inventory, ensuring stock accuracy, timely replenishment, and minimal wastage. Lead recruitment, training, and development of staff, ensuring adequate coverage and fostering a collaborative team environment. Oversee the online store, updating content, managing orders, and driving online sales growth. Organise and execute promotional events, both in-store and online, to enhance customer engagement. Ensure the boutique operates smoothly, including managing till operations, security, and adherence to policies and procedures. Handle customer service in-store, online, and over the phone, including dealing with returns and complaints professionally. Collaborate with suppliers, IT support, media/PR contacts, and other stakeholders to ensure operational efficiency. Perform administrative tasks such as maintaining petty cash receipts, preparing reports, and resolving technical issues. Take responsibility for maintaining the cleanliness, safety, and overall presentation of the boutique.   Job Requirements: Proven retail management experience and degree-level education. Strong leadership and managerial abilities with a “can-do” attitude and flexibility. Excellent customer service and sales skills. Proficiency in IT systems and technical problem-solving. Organisational and time management skills to meet deadlines and prioritise workloads effectively. Creativity for visual merchandising and marketing campaigns. Strong literacy, numeracy, and communication skills. An interest in natural health and beauty products, with a commitment to staying updated on trends and products. Availability to cover emergencies, holidays, and special events outside regular working hours.   What You’ll Love:This role offers the chance to take ownership of the boutique as if it were your own, working in a dynamic and supportive environment. You’ll have the opportunity to contribute innovative ideas, develop professionally, and engage directly with customers in a luxury retail setting. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here  

View More Information