Job Reference: 32247
Job Type: Permanent Vacancy
Job Location: Guernsey

Our client is seeking a Complaints and Quality Assurance Manager to join their team on a full-time, permanent basis. This role focuses on enhancing customer satisfaction, service quality, sales, and compliance in a regulated financial services environment. You will manage the complaints and quality assurance functions, oversee social media platforms, and ensure business performance aligns with agreed KPIs and regulatory compliance.   Job Duties: Overseeing quality framework processes and procedures: ensuring quality scores meet business objectives and regulatory standards. Leading and supervising a team of Advisors: conducting first-line reviews to uphold quality and compliance. Managing and developing a team of complaint handlers: ensuring the effective investigation, response, and resolution of complaints. Monitoring social media platforms: managing the organisation’s online presence and addressing customer feedback. Driving continuous improvement: enhancing customer satisfaction, service delivery, and operational performance.   Job Requirements: 2–3 years of experience in a regulated environment: ideally within financial services. Experience in risk management: with proven ability to oversee compliance functions effectively. Strong leadership skills: with the ability to manage and develop teams effectively. A focus on maintaining high service quality: ensuring compliance with regulatory requirements.   What You’ll Love: This role provides the opportunity to lead a key function within a dynamic financial services organisation, driving customer satisfaction and operational excellence. You will benefit from a supportive work environment and the chance to make a meaningful impact on the company’s growth and success. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here  

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