Job Reference: 32290
Job Type: Permanent Vacancy
Job Location: Guernsey

Our client is seeking a proactive and detail-oriented IT Support Technician to join their Information Technology department in Guernsey. The role involves providing administrative support for IT operations and projects, managing industry-standard hardware and software, and performing facilities tasks as required. This is a dynamic, fast-paced environment requiring collaboration with in-house teams, business users, and third-party vendors. The successful candidate will demonstrate technical expertise, a strong ability to meet deadlines, and a commitment to continuous improvement.   Job Duties: Provide IT support for industry-standard hardware and software throughout their lifecycle. Deliver technical assistance in response to service desk requests. Process Identity and Access Management requests. Support the delivery of IT projects. Conduct routine inspections and maintenance of existing installations. Adhere to internal standards, including ITSM, ISO27001, GDPR, and Change Management. Maintain IT documentation and administration, such as asset registers and process documentation. Participate in the IT Operations on-call rota and occasional weekend work. Undertake facilities tasks as required.   Job Requirements: Minimum of 3 years’ experience providing technical support for Microsoft operating systems and applications, particularly Windows 10 and SCCM. At least 3 years’ experience delivering IT support to business users. Excellent written and verbal communication skills. Strong time management, prioritisation, and problem-solving skills. Exposure to Citrix, O365, Azure, Mitel, Active Directory, and service desk ticketing platforms is desirable. Familiarity with IT processes and standards, with ITIL v4 Foundation certification being advantageous. GCSE English and Maths, along with relevant IT studies or equivalent experience.   What You’ll Love:Our client fosters a collaborative and dynamic environment, encouraging creativity and proactive thinking. Working alongside a skilled and flexible team, you will play a key role in delivering high-quality IT support and contributing to the organisation’s technical advancements. This role offers the opportunity to expand your expertise in IT systems while making a meaningful impact within the organisation. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here  

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