Job Reference: 25996
Job Type: Permanent Vacancy
Job Location: Guernsey

Our client is seeking a motivated and customer-focused individual to join their Guernsey office as a Broker/Underwriter Assistant. This full-time role involves learning the underwriting process, delivering excellent customer service, and supporting the underwriting team in meeting retention and sales targets.   Job Duties: Provide efficient customer service for new business, renewals, and mid-term adjustments. Learn and follow underwriting processes, procedures, and authority limits. Provide clear and accurate product information to clients. Calculate premiums or liaise with insurers for non-delegated authority business. Handle customer queries via email, phone, and in person within SLA timelines. Maintain accurate records of all customer interactions. Identify and escalate complaints and referrals as necessary. Perform general office support tasks. Ensure compliance with all regulations and standards, including treating customers fairly.   Job Requirements: Knowledge of Windows-based programmes (Word, Excel, Outlook) is advantageous. Strong written and verbal communication skills. Ability to work independently and as part of a team. Positive attitude, keen to learn, and adaptable. Excellent organisational and time management skills. High level of accuracy and attention to detail. Knowledge of insurance principles and products is desirable but not essential.   What You’ll Love:This is an excellent opportunity to develop a career in underwriting with full training and support provided. You’ll enjoy a dynamic work environment, the chance to build valuable skills, and the satisfaction of contributing to a client-focused team. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here  

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