Job Reference: 32869
Job Type: Permanent Vacancy
Job Location: Guernsey

Our client is seeking a Client Director to lead their Trust Administration Team, ensuring exceptional client service and compliance with regulatory standards. Reporting directly to the CEO, the successful candidate will play a key role in shaping business strategy, enhancing the customer experience, and driving operational excellence. This role requires a strategic thinker with strong leadership and expertise in trust and fiduciary services. Job Duties: Lead and inspire trust administration teams to deliver high-quality services. Foster a culture of continuous improvement, collaboration, and accountability. Oversee workforce planning, recruitment, and performance management. Build and maintain strong relationships with high-value clients, ensuring their trust and fiduciary needs are met. Act as a trusted advisor, providing expert guidance on trust structures and administration. Resolve escalated client issues with professionalism and urgency. Oversee daily trust administration operations, ensuring adherence to policies, procedures, and regulatory requirements. Continuously evaluate and improve operational processes to enhance efficiency and reduce risk. Ensure accurate and timely execution of trust transactions and reporting. Partner with the CEO and senior leadership team to define and execute business strategy. Identify opportunities for growth, innovation, and competitive differentiation. Represent the trust business in executive forums, contributing to the broader strategic direction. Drive the transformation of customer journeys, ensuring a seamless, personalised, and technology-enhanced experience. Implement client feedback mechanisms to inform service improvements. Leverage digital tools and automation to optimise client interactions and reduce operational friction. Ensure compliance with Guernsey’s regulatory framework and international fiduciary standards. Identify and mitigate operational, financial, and reputational risks. Collaborate with compliance, legal, and risk teams to ensure effective governance and audit readiness. Job Requirements: Bachelor’s degree in Business, Finance, Law, or a related field; STEP or equivalent professional qualification preferred. Minimum of 10 years’ experience in trust and fiduciary services, with at least 5 years in a senior leadership role. Proven success in leading teams and delivering operational excellence. Experience working with high-net-worth individuals and complex trust structures. Strong strategic vision and business acumen. Exceptional leadership and people management skills. Expertise in trust structures, administration, and regulatory environments. Strong client relationship management and negotiation skills. Analytical thinking and process optimisation expertise. Excellent communication and stakeholder management abilities. Proficiency in leveraging technology to enhance service delivery. What You’ll Love:Our client offers a competitive salary and bonus structure, along with a comprehensive benefits package, including relocation assistance where applicable. This is a fantastic opportunity to take on a leadership role within a forward-thinking trust and fiduciary services provider, contributing to strategic growth and client experience transformation. The organisation values innovation, professional development, and excellence in service delivery. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here  

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