Job Reference: 33058
Job Type: Permanent Vacancy
Job Location: Guernsey

Our client is seeking a confident and proactive Claims Administrator to join their expanding Claims Department. This is a part-time, office-based role requiring a minimum of 20 hours per week, with some flexibility around working hours. The position involves handling a broad range of personal lines and commercial claims, including motor, household, marine, travel, construction, tradesman, property owners, liability, and retail. The successful candidate will work closely with clients to manage claims from initiation to settlement, ensuring a high standard of customer service and regulatory compliance. Job Duties: Take ownership of claims from initiation to resolution, including issuing claim forms and initial advice to clients and insurers Obtain and update information from clients as needed throughout the claims process Create professional claims presentations for insurers and/or loss adjusters Ensure claims settlement payments are processed and sent to clients promptly in accordance with customer service standards Escalate longstanding or unresolved claims to the appropriate insurer Handle telephone and in-person client queries professionally and promptly Maintain accurate and organised claim files, including detailed and clear notes of all communications Follow up on outstanding claims, client information, and insurer approvals or payments Manage personal diary effectively to stay on top of claim follow-ups and deadlines Maintain accurate computer records and ensure diary entries are correctly logged Arrange the appointment of loss adjusters when required Provide guidance and assistance to colleagues in other departments when needed Carry out any additional duties as required to support the business Maintain CPD records and update personal training logs Attend offsite appointments as required and assist with building and maintaining strong client relationships Ensure full compliance with internal procedures and GFSC regulations Provide timely and accurate reports, summaries, and file notes for internal and client use Job Requirements: Cert CII qualification or higher preferred, though full training and support will be provided Excellent interpersonal skills both on the telephone and in person, with strong customer service orientation Ability to work independently while also contributing effectively within a team environment Strong organisational and administrative skills with attention to detail Good communication and presentation abilities, both written and verbal Ability to manage workload and prioritise tasks to meet deadlines Proactive, positive, and flexible approach to work Clean driving licence is essential What You’ll Love:Our client is a highly regarded independent insurance broker known for its outstanding customer service and strong client relationships. This is a fantastic opportunity for someone looking to join a growing team in a flexible part-time role, with the potential for additional hours or future progression. You will benefit from a supportive environment, a structured career path, and a competitive benefits package including a strong basic salary, death in service cover, healthcare benefit, and increasing holiday entitlement with service. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here  

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