01481 722817
team@itchyfeet.gg
Itchyfeet Recruitment Agency is one of the largest financial and commercial recruitment agencies in the Channel Islands. We have developed a successful reputation from our professionalism and excellent client servicing. We offer our clients a cost-effective financial recruitment and payroll solution.
Back to ResultsOur client is seeking a Customer Services Administrator to join their team on a full-time basis, working Monday to Friday, 08:30 to 17:00. This role requires someone with strong communication skills and a passion for delivering excellent customer service. Please note that this position is open only to candidates who already hold a valid Guernsey work permit, as no local housing permit is available. Job Duties: Respond efficiently to customer queries via email, chat, social media, and phone Maintain accurate records of all actions taken on customer accounts Resolve customer queries independently where possible, escalating when necessary Process phone orders accurately and handle delivery and tracking enquiries Manage product returns in accordance with company policies Investigate claims of damaged or missing goods and initiate delivery agent investigations when required Handle price match enquiries and process requests accurately Manage chargebacks from payment service providers Answer and route calls to the correct personnel via the Head Office landline Communicate clearly with team members to ensure a seamless customer service experience Support the Customer Service Manager with additional administrative tasks as required Job Requirements: Previous experience in a similar role or strong transferable skills Ability to build and maintain strong communication and customer relationships Excellent verbal and written communication skills Ability to prioritise tasks and work to deadlines Strong organisational skills and ability to perform under pressure Excellent IT skills and familiarity with customer service platforms First-class customer service skills What You’ll Love:This is an opportunity to join a vibrant company that values fun, empowerment, adaptability, and teamwork. You'll work in a fast-paced, supportive environment where your contribution will be recognised and your development supported. If you thrive in a people-focused role and enjoy helping others, we look forward to receiving your application. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
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