Job Reference: 33425
Job Type: Temporary Vacancy
Job Location: Guernsey

Our client is seeking a Temporary Senior Administrator to join their Policy Servicing and Transactions team for a 9 months period within the Unit Linked Operations department. This full-time role offers the opportunity to support a range of policy servicing and client transaction activities, ensuring compliance, efficiency, and excellent customer experience. The role is ideal for someone with experience in financial services administration, a strong eye for detail, and a commitment to continuous improvement. Job Duties: Process policy servicing requests including premium changes, holidays, surrenders, switches, and new business queries Communicate with clients, intermediaries, and regional teams via email and telephone Monitor outstanding tasks and prioritise workload in line with customer service standards Contribute to the production and updating of operational training material Maintain accurate risk and issue reporting through the appropriate tools Review client due diligence as part of servicing events, including video/security calls Support ongoing KYC checks and determine risk profiles as part of a four-eye process Perform customer due diligence reviews for both individual and corporate clients Update and escalate data gaps within customer profiles where necessary Assist with internal projects and systems testing as directed by line management Stay informed of operational and compliance updates through training and development Job Requirements: Previous experience within the finance industry in an administrative capacity GCSEs in English and Maths Understanding of AML regulations and customer due diligence processes Experience working in a customer service environment Strong attention to detail with excellent time management skills Results-driven with the ability to prioritise and meet deadlines Technically confident, with working knowledge of Microsoft 365 and Adobe Strong communication skills and the ability to build effective relationships across regions A mindset focused on continuous improvement and operational efficiency What You’ll Love:​​​​​​​Our client is dedicated to delivering outstanding service within a collaborative and forward-thinking environment. With a strong focus on compliance, customer experience, and professional development, this is an excellent opportunity for someone looking to build their expertise in financial services operations. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here  

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