Job Reference: 33426
Job Type: Permanent Vacancy
Job Location: Guernsey

Our client is seeking a Case Management Lead to oversee the client case handling process across on-boarding, payments, and other policy-related instructions. This full-time role requires a confident, detail-focused individual with a strong understanding of AML, KYC, and regulatory compliance. The successful candidate will lead a small team, ensuring timely and accurate processing of client instructions while maintaining rigorous adherence to internal controls and external regulations. Job Duties: Conduct risk-based reviews for client on-boarding, payments, and other client instructions Ensure compliance with AML, due diligence, and fraud control requirements, escalating to MLRO/MLCO as necessary Manage customer interactions to gather additional documentation or complete verification calls Identify updates needed in customer profiles and ensure accurate amendments Support quality assurance reviews and contribute to Risk and Control Self-Assessments Maintain a detailed audit trail and controlled management information for all ongoing casework Act as a primary operational contact for internal stakeholders and ensure transparency across departments Participate in relevant projects and support other operational leads when needed Provide leadership, guidance, and support to the Case Management team, fostering a culture of efficiency and compliance Encourage continuous improvement within the team, identifying opportunities for streamlined processes Stay current with regulatory developments through ongoing training and professional development Job Requirements: Minimum five years’ experience in the finance industry, ideally with AML or compliance focus Certificate or diploma in Anti-Money Laundering is preferred GCSEs in English and Mathematics Strong understanding of legal and regulatory requirements, particularly around KYC/AML Proven experience in client risk assessment and due diligence Proficient in Microsoft 365, Adobe, and website management tools Excellent attention to detail, time management, and prioritisation skills Able to work independently with a proactive approach Strong communication and interpersonal skills, with the ability to work across multiple regions What You’ll Love:Our client fosters a culture of excellence and continuous improvement, supporting professional development and encouraging proactive thinking. This is a fantastic opportunity to take a leadership role within a dynamic operations environment, helping to shape and streamline client servicing processes in a supportive and forward-thinking workplace. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here  

View More Information