Job Reference: 33468
Job Type: Permanent Vacancy
Job Location: Guernsey

Our client is seeking a Retail Sales Consultant to join their Guernsey-based team on a permanent, full-time basis. The role involves working 37.5 hours per week between 9.00am and 5.30pm, Monday to Saturday, with one weekday off. Reporting to the Retail Sales Manager, the successful candidate will provide a professional sales and support service to customers enquiring about mobile and residential services. You will play a key role in ensuring every customer receives honest advice, a smooth onboarding process, and ongoing support. Job Duties: Deliver an efficient and professional sales service for all customer enquiries Greet all customers with a friendly and positive attitude Provide honest, accurate, and clear information to support customer decision-making Ensure each customer leaves with their needs met or a clear understanding of next steps Demonstrate and sell mobile and residential services across the product portfolio Use computerised systems and relevant sales applications confidently following training Provide continued support for products and services via face-to-face, email, and telephone Strive to resolve customer queries or complaints within one working day Support training and development of new team members when required Attend internal training and development sessions as directed Respond flexibly and professionally to customer and business requirements Meet individual and group sales targets set by the company Accurately process all customer orders and maintain high service standards Uphold company reputation by acting in a manner that avoids legal or reputational risk Work selected Thursday evenings and Sundays during the Christmas period, as required Comply with data protection regulations and all company information security policies Understand and meet health and safety responsibilities and regulatory requirements Job Requirements: A passion for delivering excellent customer service Previous sales experience in a customer-facing environment Appreciation for the importance of customer satisfaction Ability to handle difficult customer situations with professionalism Enthusiasm for learning and promoting new technology Ability to produce accurate and high-quality work Strong verbal communication skills Ability to engage effectively with customers and staff at all levels Smart and professional personal presentation Self-motivated and able to work both independently and as part of a team Willingness to work flexible hours and adapt to seasonal demands Satisfactory Basic Police Disclosure Knowledge of Microsoft Office applications Good keyboard skills Understanding of modern retail technology Interest in or knowledge of mobile technology Awareness of emerging technology trends What You’ll Love:This is a fantastic opportunity to join a collaborative and customer-focused retail environment. You will enjoy working with a supportive team in a role that allows you to engage with the latest mobile and home technology products. With training, growth opportunities, and a company culture built on teamwork, reliability, and innovation, you’ll have everything you need to thrive. We look forward to receiving your application. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here 

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