Job Reference: 33539
Job Type: Temporary Vacancy
Job Location: Guernsey

Our client is seeking a Case Management Administrator to join their Operations team in Guernsey on a temporary, 12-month contract. This full-time position involves conducting risk-based quality checks and AML controls on KYC activities for corporate, trustee and individual clients. The role also supports due diligence processes, handles customer and IFA contact regarding source of funds or wealth, and performs fraud prevention checks. The successful candidate will collaborate with teams across multiple regions and departments to ensure regulatory and compliance standards are met. Job Duties: Perform due diligence and quality checks for onboarding, trigger events and scheduled reviews Ensure enhanced measures are taken for higher-risk customers and situations Conduct customer and adviser communications for evidence and documentation collection Undertake customer video calls as part of fraud and certification protocols Review and assess corporate structures using investigation tools Perform transaction monitoring and escalate issues appropriately Approve and escalate customer risk assessments in line with internal policies Maintain accurate operational reporting and compliance testing Ensure AML, CDD, and fraud controls are consistently applied Complete WorldCheck screening and open-source research where necessary Liaise with operational and compliance teams to update customer records and escalate data gaps Participate in projects, support system testing, and ensure procedures are current Deliver internal reports and support cross-regional operations teams as needed Stay up to date with regulatory changes relevant to the role Promote a culture of compliance, risk awareness, and operational excellence Job Requirements: Strong attention to detail with high levels of accuracy Excellent time management, organisational, and prioritisation skills Ability to manage a high volume of work to tight deadlines Proactive, self-starter with a continuous improvement mindset Excellent communication and problem-solving abilities Ability to work independently and collaboratively across all levels Minimum of 1 year’s experience in the finance sector, ideally with CDD/AML experience Understanding of relevant regulatory frameworks Customer service experience and familiarity with Microsoft Office (Excel, Word, PowerPoint) Tech-savvy and capable of adapting to proprietary systems What You’ll Love:Our client fosters a culture built on core values of trust, aspiration, integrity and excellence. With a dynamic and collaborative working environment, the organisation promotes personal development and continuous learning, ensuring employees are well-supported as they contribute to meaningful compliance and risk-based operations. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here  

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