Job Reference: 33538
Job Type: Permanent Vacancy
Job Location: Guernsey

Our client is seeking a Case Management Administrator to join their Guernsey-based operations team. This is a full-time position providing administrative and compliance support with a particular focus on AML controls, customer due diligence, and quality assurance across a wide range of client profiles. You will play a key role in monitoring risk-based processes, verifying customer information, and ensuring all regulatory requirements are met, while also assisting with operational development, reporting, and internal collaboration. Job Duties: Conduct risk-based quality checks and AML controls on KYC activities related to corporate, trustee, and individual clients Perform trigger event and scheduled reviews, applying enhanced due diligence where required Provide AML and due diligence support to the wider operations team Liaise with customers and advisers regarding evidence and documentation for source of funds or wealth Carry out customer identity verification via secure channels, including video calls Review customer documentation and perform detailed research using internal systems and third-party tools Assess and document corporate structures as part of risk assessments and periodic reviews Perform transaction monitoring and escalate any concerns or red flags as appropriate Check and approve customer risk profile assessments, consulting with senior staff where necessary Ensure all enhanced measures and additional due diligence are documented appropriately Undertake compliance testing within agreed deadlines Identify and escalate documentation gaps or system discrepancies Maintain accurate operational records and generate reports as required Support project and systems development tasks, updating procedures accordingly Engage with project stakeholders and provide timely updates on progress Assist in the delivery of internal training, keeping up to date with regulatory requirements Manage day-to-day risk awareness and escalate risk events in line with internal protocols Promote a culture of risk awareness and high standards of governance Collaborate with internal teams across regions to ensure service consistency and quality Represent company values and demonstrate a proactive approach to change and improvement initiatives Job Requirements: At least one year’s experience in the finance industry with a focus on CDD and AML processes Understanding of regulatory requirements related to AML and due diligence Previous experience in customer service and client contact Excellent attention to detail and accuracy in documentation and reporting Strong organisational and time management skills with the ability to manage multiple deadlines Self-motivated and able to work independently with a continuous improvement mindset Effective communication and problem-solving skills Proven ability to build strong working relationships across various teams and locations Confident user of Microsoft Office tools (Excel, Word, PowerPoint) and internal client systems Willingness to learn proprietary systems and adapt to new tools or processes What You’ll Love:This is a dynamic role that offers the chance to contribute to the quality, compliance, and efficiency of a growing financial services business. You will gain exposure to client interactions, complex due diligence assessments, and regulatory frameworks, while working in a supportive team environment committed to professional development and high standards. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here  

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