Job Reference: 33869
Job Type: Permanent Vacancy
Job Location: Guernsey

Our client is seeking an Onboarding Adviser to join their team on a permanent, full-time basis. This role can be based in Alderney (working from home), Guernsey, or Jersey. As part of the client lifecycle team, you will play a key role in enhancing the efficiency and quality of the client onboarding experience by acting as a liaison between internal engagement teams and the KYC Operations Team. You will provide advisory and practical support, ensuring compliance with AML/CFT policies while improving communication and process effectiveness. Job Duties: Respond to AML-related queries regarding procedures, policies, and systems for KYC Provide regular updates to engagement teams on onboarding status and escalate issues as necessary Guide clients and internal teams through the KYC process, ensuring required documentation is obtained and passed to the relevant centre of excellence Interpret and simplify KYC requirements for engagement teams and clients Act as the first point of contact for queries or additional outreach from the KYC Operations Team Use industry knowledge to avoid unnecessary client outreach and leverage existing data Record time accurately against relevant codes to support management reporting Job Requirements: Strong understanding of KYC processes, financial regulatory environment, and AML risk implications Familiarity with legal structures of various client types Experience managing client relationships or working in AML/KYC-related roles Confident in escalating issues appropriately and maintaining accountability for output Strong communication skills and ability to collaborate with cross-functional teams Ability to build effective relationships with diverse stakeholders AML certification or similar qualification is desirable Experience with compliance monitoring processes and quality standards is beneficial Knowledge of client structures, regulatory requirements, and complex regulatory environments is advantageous Proactive in problem-solving and process improvement with a digital mindset What You’ll Love:This is a highly collaborative role within a leading professional services environment, offering the opportunity to contribute meaningfully to risk and compliance processes. You will be part of a dynamic, multi-jurisdictional team and will benefit from a supportive culture focused on continuous improvement, high standards, and trusted leadership. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here  

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