Onboarding Adviser

Job Reference: 58966_1753266386
Job Type: Full-time
Job Location: Guernsey

Join a high-performing Client Lifecycle team as an Onboarding Adviser in Guernsey, where your expertise will directly shape the client experience. This is your opportunity to work in a fast-paced, professional environment where compliance meets client service.

As the vital link between business teams, clients, and KYC operations, you’ll ensure every onboarding journey is seamless, compliant, and client-focused. If you enjoy solving problems, building strong relationships, and working within a regulated environment—this is the role for you. Responsibilities Include:
  • Managing AML/KYC queries and advising teams on policy, documentation, and onboarding procedures.

  • Acting as the first point of contact between clients, engagement teams, and the KYC Operations Team.

  • Monitoring onboarding progress and escalating issues where needed to ensure smooth delivery.

  • Championing compliance while streamlining and simplifying the onboarding process for internal and external stakeholders.

You should have a solid understanding of KYC/AML policies and financial regulatory frameworks, together with experience in client onboarding, compliance, or AML/KYC roles. You should also have strong relationship-building skills with confidence in stakeholder communication and a proactive, problem-solving mindset with a flair for simplifying complex requirements. AML certifications or relevant qualifications would be an advantage.

Apply today with your latest CV or contact Marcel on 01481 714634 or email info@firstcall.co.gg to find out more. Take the next step in your compliance career—join a team where your skills and ideas make a lasting impact.

 

 

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