Job Reference: 34465
Job Type: Permanent Vacancy
Job Location: Guernsey

Our client is seeking an enthusiastic L1 Service Desk Analyst based in Guernsey to be the first point of contact for all technology issues and queries. In this vital role, you will provide exceptional customer service while troubleshooting a range of technical problems, ranging from software to hardware. By acting as an ambassador for technology and collaborating with various teams, you will ensure that customer expectations are met and exceeded. This is a full-time position, working 35 hours per week with the standard hours being 09:00 AM to 05:30 PM, and the role may occasionally require weekend or out-of-hours work for system changes. Job Duties: To be the first point of contact for all technology incidents, queries, and requests Provide an excellent level of customer service, ensuring polite, friendly, and professional communication Champion customer needs by coordinating with other teams to meet their expectations Serve as a role model within the technology operations team, embodying the client’s ethos and ways of working Ensure that all workstreams are logged and managed according to service desk standards Respond to and action tickets within agreed service level agreements (SLAs) Troubleshoot technology-related problems, including in-house software, PCs, printers, and mobile devices Facilitate communication regarding escalated incidents to the management team Take ownership of customer problems, providing timely updates on progress Adhere to technology processes such as incident and problem management Maintain and update technology records, such as the asset database Create and manage general documentation, including knowledge base articles and self-help guides Foster knowledge transfer within the service desk team Recognise and escalate any cyber security risks encountered, promoting customer awareness of best practices Support the roll-out of new applications and infrastructure, adapting to new ways of working Develop a detailed understanding of the operation of each system within the application portfolio Continuously enhance skills and knowledge in all aspects of the organisation and its systems Job Requirements: Keen interest in technology and a background in customer services Experience with Microsoft Windows and Office Ability to articulate technical information in easily understandable terms Strong analytical problem-solving ability What You’ll Love: Our client offers a vibrant working environment with opportunities for growth, alongside a comprehensive benefits package that includes 25 days of holiday entitlement (with the option to buy/sell additional days), a discretionary bonus scheme, private medical insurance from day one, permanent health insurance, life assurance, and a pension scheme. If you have a passion for technology and a drive to deliver exceptional service, this is the perfect opportunity for you to grow within a dynamic company.  Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here

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