Job Reference: 36068
Job Type: Permanent Vacancy
Job Location: Guernsey

Our client is seeking a versatile and client-focused Senior IT Engineer to join their growing team. This role presents an opportunity for individuals with strong technical foundations to take ownership of client environments and advance into a relationship-driven position. The successful candidate will provide end-to-end support, spanning from 1st to 3rd line, across both on-premise and cloud-based infrastructures. A key aspect of the role involves developing trusted partnerships with clients, ensuring their IT needs are met with proficiency. The engineer will deliver hands-on support across various issues, manage and maintain hybrid infrastructures, and ensure compliance with information security best practices. Additionally, the role includes onboarding new clients and projects, contributing to ITIL-aligned service delivery processes, and maintaining accurate records using ITSM tools. This full-time position may require participation in an on-call rota, providing support outside of standard working hours as necessary. Job Duties: Deliver hands-on support across 1st, 2nd, and 3rd line issues for client environments. Manage and maintain hybrid infrastructure, including on-premise servers, Azure, and Microsoft 365. Maintain and support identity and access management platforms, including Active Directory and Azure Entra ID. Provide technical support via helpdesk, remote tools, and on-site visits. Collaborate with clients to understand their needs and proactively improve their IT environments. Escalate and resolve complex issues while ensuring timely and professional communication. Maintain accurate records of time, billing, and ticketing using ITSM tools. Support and contribute to ITIL-aligned service delivery processes. Assist in onboarding new clients and projects, including documentation and setup. Ensure compliance with information security best practices and policies. Participate in an on-call rota, providing support outside of standard working hours as scheduled. Job Requirements: 5+ years of experience in IT support or infrastructure engineering. Strong knowledge of Windows Server, Active Directory, Group Policy, and Microsoft 365. Experience with Microsoft 365 services, including Microsoft Entra ID and hybrid identity setups. Familiarity with ITIL framework and ITSM tooling. Understanding of information security principles and data protection. Excellent troubleshooting and diagnostic skills across hardware, software, and networks. Strong communication skills and a client-first mindset. Ability to manage time effectively and work independently or as part of a team. Must hold a full driving licence. Experience working in a managed service provider or consultancy environment is desirable. Exposure to cloud migration projects or hybrid cloud architecture is beneficial. Certifications such as Microsoft Certified: M365 Administrator, ITIL Foundation, or similar are advantageous. What You’ll Love: This role offers a pathway to grow into a client-facing, relationship management role. You will have access to ongoing training, professional development, and industry-recognised certifications to help you grow your skills and expertise. Exposure to a diverse range of technologies and industries will ensure continuous learning and development. A supportive team culture with ample opportunities for training and certification will be provided, alongside flexible working arrangements and a focus on work-life balance. Further incentives include performance-based bonuses, 25 days annual leave, a pension contribution, and a competitive salary. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here 

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