Job Reference: 36911
Job Type: Permanent Vacancy
Job Location: Guernsey

The role of Client Relationship Administrator is pivotal in supporting the Client Relationship Executives with an array of responsibilities aimed at ensuring exceptional service for a portfolio of Life and Disability clients. This position involves collaborating effectively with the local and cross-jurisdictional teams and partners to meet client needs. The successful candidates will be engaged in managing client queries, developing product knowledge, and liaising with various teams to ensure that service delivery is optimal. Key responsibilities include drafting client-specific documentation, managing new business requests, and facilitating effective communication between stakeholders. The role may require continuous learning and adaptation, focusing on enhancing operational processes and improving client retention rates. Candidates should be prepared to engage with technology crucial to the business operations, and adherence to company policies is essential. This is a full-time position based in Guernsey. Job Duties: Assist Client Relationship Executives in managing client inquiries and provide support for simple queries. Develop and maintain product knowledge and understand client requirements to manage a portfolio independently. Liaise with internal teams to ensure effective service delivery. Draft client-specific documentation for review by Client Relationship Executives. Vet renewal data, identify missing information, and request documentation from clients or brokers. Manage new business requests and ensure operational procedures are followed. Build constructive relationships with internal stakeholders, including sales and pricing teams. Prepare and submit regular management information reports ensuring accuracy. Issue renewal invitations and rate review quotes within stipulated timeframes. Respond to client queries comprehensively within two business days. Maintain strong client and broker relationships, aiming for a retention rate of at least 85%. Complete all mandatory training and provide feedback on potential process improvements. Job Requirements: Ideally, 2-3 years’ experience in a client service role, preferably within the finance industry. Intermediate level proficiency in Microsoft Word, Excel, and Outlook. Strong attention to detail, time management, and the ability to prioritise tasks effectively. Excellent organisational skills with an ability to work independently and plan workloads. A driven mindset focused on continuous improvement and the ability to communicate effectively. Ability to thrive under pressure and work towards tight deadlines in a fast-paced environment. What You’ll Love:​​​​​​​This role offers the chance to play a key part in maintaining and enhancing the jurisdiction's reputation. You will work in a collaborative environment with opportunities to develop your skills in regulatory oversight, policy creation, and risk-based supervision. The organisation values professional growth and offers ample opportunities for training and career development. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here

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