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At Source, we pride ourselves on offering an intelligent, tailored approach to recruitment.
Everyone who comes to us is looking for something, or someone, special. We work hard, right from the outset, to understand exactly what or who that is. Whether you’re an experienced professional seeking that next step up the ladder, or a people person looking for a great team fit, we’ll invest our time in making sure we get it right.
Our professionally qualified, experienced team offer a wealth of knowledge across all industry sectors, but it’s our friendly, personal approach and uncompromising standards that set us apart.
We’re on your journey with you, every step of the way.
Back to ResultsAn exciting opportunity for a pro-active and customer focused candidate to join this leading offshore bank, whose mission is the delivery of quality products and an unrivalled client experience.
Responsibilities are varied in this specialist and busy role and will cover managing customer complaints, ensuring they are resolved thoroughly and efficiently to keep within regulatory timeframes and to provide an excellent customer service. You will be dealing with customers through email, telephone and social media, so building rapport and strong communication skills, both written and verbal are needed along with keen problem solving abilities.
If you are experienced in resolving customer complaints, especially in regards to Channel Islands Financial Ombudsman complaints, are patient and customer focussed and have an analytical mind and like to identify the root cause of issues, get in touch today!
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