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Back to ResultsA great opportunity within a local bank for for an experienced Complaints and Quality Assurance Manager to lead efforts in delivering and enhancing customer satisfaction, sales, service quality and compliance.
As the business continues to grow and evolve, the position of Customer Experience and Quality Assurance Manager will play a pivotal role in driving responsible growth and customer satisfaction.
This role will line manage the complaints, quality assurance function, social media platforms and the business performance in line with agreed KPI’s and regulatory compliance.
The Customer Experience and Quality Assurance Manager will also ensure that the bank not only meets regulatory requirements but also continuously improves its service quality.
Candidates should have 2-3 years' experience in a regulated environment ideally within Financial Services or Risk Management.
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