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Back to ResultsAn excellent opportunity at a leading full-service law firm with offices globally.
This role operates at the second tier/level within the Global IT Helpdesk team and serves as the intermediate escalation path for internal team members when triaging and supporting our customers and partners. The role is therefore aimed at those with a wide variety and diversity of support experience and skillsets.
The ideal candidate is someone who has 1-3+ years of experience within a global IT team predominately at the Helpdesk. They should also be familiar with providing support to all levels of an international corporate enterprise up to and including certain C-level executives.
The successful candidate will be someone who has a well-rounded level of excellence in customer service, exemplary interpersonal skills and a tenacious desire to solve problems and provide solutions.
Systems knowledge includes advanced knowledge of current Microsoft Windows operating systems (desktop and server), Microsoft Active Directory, Intune, Entra ID, and fundamental understanding of networking and communications technologies. Experience with the support, management and provision of mobile devices on the iOS platform. Working knowledge of other Microsoft technologies including Microsoft Exchange, Teams, SharePoint, Azure Cloud, Group Policy, and SCCM and some knowledge of law-firm and corporate services technologies may be an advantage, such as ViewPoint, Aderant toolsets and iManage.
Travel to regional offices may be required.
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