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Back to ResultsA growing financial services provider is seeking a Group Manager to lead its Technology Service Desk team.
The Group Manager will oversee service desk operations, act as the main escalation point for analysts, and evaluate or implement new tools to enhance IT service delivery. Responsibilities also include contributing to cross-functional projects and assisting with the development of IT-related policies and procedures.
The ideal candidate will have at least 5 years’ experience in IT service delivery or support within the finance sector, along with strong leadership, prioritisation, and organisational skills. Familiarity with ServiceNow is advantageous. This position offers the opportunity to influence IT strategy while supporting a growing, people-focused organisation committed to professional development and client service excellence.
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