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Back to ResultsA growing financial institution is seeking a Quality Assurance Manager - Customer to lead its efforts in enhancing customer satisfaction, sales quality, service standards, and regulatory compliance.
This senior role oversees quality assurance frameworks, complaints management, social media platforms, and business performance while ensuring alignment with KPIs and industry regulations.
The successful candidate will lead a team of advisors conducting first-line reviews, monitor quality scores, and ensure continuous service improvement through root cause analysis and effective feedback loops. Responsibilities also include complaint resolution in line with regulatory and Channel Islands Financial Ombudsman standards, policy development, and monthly reporting to the customer committee.
Applicants should have 2–3 years’ experience in a regulated environment, ideally in financial services, with strong risk management and QA/complaints handling expertise. Knowledge of regulatory frameworks, complaint resolution processes, and team leadership is essential. Experience in training staff and implementing complaint policies is highly desirable.
A great opportunity within a local bank for for an experienced Complaints and Quality Assurance Manager...
A great opportunity within a local bank for for an experienced Complaints and Quality Assurance Manager...
We are excited to announce an opportunity for an experienced Complaints and Quality Assurance Manager...
We are seeking an experienced Quality Assurance Manager – Customer to lead the customer satisfaction,...
A great opportunity within a local bank for for an experienced Quality Assurance Manager join the Risk...
We are excited to announce a new opportunity for a...
