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Back to ResultsA Senior Service Desk Analyst is needed to provide expert IT support and lead incident resolution across a range of technologies.
Acting as a key escalation point for technical issues, the role also involves mentoring junior team members, managing user access, maintaining documentation, and supporting system health and compliance. The successful candidate will be proactive, collaborative, and client-focused, and with the ability to explain technical concepts clearly.
A minimum of five years' experience in IT support, including at least two in a senior or lead role, is required. Proficiency in Microsoft 365, Active Directory, and ITSM tools is essential.
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