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Back to ResultsA Service Desk Analyst is required to deliver first-line IT support across internal teams, helping maintain the efficient and professional reputation of the technology function.
The role involves responding to technical issues via phone, email, or in person, maintaining accurate support tickets, managing user accounts, and assisting with system updates and software rollouts. The successful candidate will work collaboratively across jurisdictions, contribute to documentation and testing, and uphold strong customer service standards.
Applicants should have 2–3 years of experience in a similar or customer service role, a strong interest in technology, and excellent communication and organisational skills.
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